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ANALISIS DAN PENERAPAN FITUR CHATBOT LAYANAN ADMINISTRASI MENGGUNAKAN DIALOGFLOW BERDASARKAN CONCEPTUAL MODEL OF CUSTOMER KNOWLEDGE MANAGEMENT (STUDI KASUS FAKULTAS ILMU KOMPUTER UNSRI)

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Technology is considered to significantly influence and transform various sectors of life, including the field of education. Currently, there are many innovations that change the way things work in the education sector, especially in seeking, receiving, and managing knowledge interactions. The Faculty of Computer Science at the University of Sriwijaya has an administrative service unified in the Integrated Service Center (Pusat Pelayanan Terpadu or PPT) used by the academic community to access administrative services within the Faculty. However, the reality is that the dissemination of information related to these administrative services is still very limited. About 68.8% of students and alumni find it difficult to obtain information regarding administrative services, and only 54.2% of respondents are aware of the PPT. In addressing this issue, it is highly possible to access information in a new way, namely by using a chatbot. To effectively solve the problem, its development requires the implementation of the Customer knowledge management (CKM) method, which is a collaboration between the Customer relationship management (CRM) phase and Knowledge management (KM) processes. The CKM method will determine the features that will be used in the chatbot based on the CRM phase and KM processes. The chatbot will be built using the Dialogflow platform and integrated into the Faculty of Computer Science website and Telegram application. Based on Beta Testing with 20 respondents, the results showed an 83% success rate, indicating that the chatbot is capable of answering questions related to administrative services. This demonstrates that the chatbot is suitable for use.

Availability
Inventory Code Barcode Call Number Location Status
2407000898T139278T1392782024Central Library (Referens)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1392782024
Publisher
Inderalaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Sriwijaya.,
Collation
xvii, 104 hlm.; Ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
005.120 7
Content Type
Text
Media Type
unmediated
Carrier Type
-
Edition
-
Subject(s)
Sistem Analisa Dan Desain Perangkat Lunak
Prodi Sistem Informasi
Specific Detail Info
-
Statement of Responsibility
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No other version available

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