Electronic Resource

Managing Industrial Services

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Penilaian

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The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business.


In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2108000280	EB0005024	658.8 Man	Central Library (OPAC)	Available

Detail Information

Series Title

Management for Professionals

Call Number

658.8 Man

Publisher

Switzerland : Springer Cham., 2021

Collation

xvii, 218p.:ill

Language

English

ISBN/ISSN

978-3-030-72728-4

Classification

658.8

Content Type

Ebook

Media Type

-

Carrier Type

online resource

Edition

1

Subject(s)

Marketing
Management Distribution

Specific Detail Info

-

Statement of Responsibility

BRF

Other version/related

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