Electronic Resource

The Future of Service Post-COVID-19 Pandemic, Volume 2

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Penilaian

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This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2108000112	EB0004802	658 The	Central Library (OPAC)	Available

Detail Information

Series Title

The ICT and Evolution of Work

Call Number

658 The

Publisher

Singapore : Springer Singapore., 2021

Collation

viii, 264p.:ill

Language

English

ISBN/ISSN

978-981-33-4134-0

Classification

658.

Content Type

Ebook

Media Type

-

Carrier Type

online resource

Edition

1

Subject(s)

Business and Management

Specific Detail Info

-

Statement of Responsibility

BRF

Other version/related

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