Skripsi

DIALOGUE HISTORY HANDLING PADA E-COMMERCE CHATBOT BERBASIS FINITE STATE MACHINE

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Penilaian

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Chatbots are very popular as a means to enhance customer interactions and facilitate the shopping process in the e-commerce field. This research discusses an innovative approach utilizing chatbots based on the Finite State Machine (FSM) to facilitate the easy laptop ordering process within the e-commerce environment. The Finite State Machine (FSM) is a mathematical model used to represent systems that can exist in a limited number of states and transition from one state to another based on received inputs. In the context of chatbots, FSM is employed to govern the behavior of the chatbot by defining states, transitions, and actions based on user inputs. There are 5 scenarios where users can request information regarding recommendations, prices, specifications, availability, and laptop ordering. The research results show that the performance of the chatbot FSM is good, with an accuracy of 96%, and the average interactions between users and the chatbot align with the predefined scenarios. Keywords: chatbot, Finite State Machine, e-commerce, customer service, laptop.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2307005000	T125712	T1257122023	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1257122023

Publisher

Inderalaya : Jurusan Teknik Informatika, Fakultas Ilmu Komputer Universitas Sriwijaya., 2023

Collation

xvi, 101 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

004.678 07

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Website
Jurusan Teknik Informatika

Specific Detail Info

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Statement of Responsibility

SEPTA

Other version/related

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