Skripsi

ANALISIS KINERJA BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) KOTA PALEMBANG DALAM PENANGANAN DAN PENYELESAIAN SENGKETA KONSUMEN

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Penilaian

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This study aims to analyze the performance of BPSK Palembang City in handling and resolving consumer disputes. This research is motivated by a situation where there is a consumer phenomenon that tends to be the object of business activity from business actors to get the maximum benefit from the use and utilization of the goods and/or services they have provided, causing the position between consumers and business actors to become unequal.. Such a situation results in the emergence of disputes or disputes between consumers and business actors, so the government provides alternative methods of resolving consumer disputes outside the court which can be reached through BPSK. This research was conducted to see how the performance of BPSK Palembang City in handling and resolving consumer disputes, this research used a qualitative approach. Data collection techniques are carried out by observation, interviews, and documentation. The results of this study indicate that BPSK Palembang City's performance in handling and resolving consumer disputes has not gone well enough, because there are still constraints on human resources, information, policies or rules, and funding on the input dimension. The output dimension shows an increase in consumer dispute cases from the previous year. Medium-term activity activities are still absent in the results dimension. The dimensions of the benefits are in accordance with the ultimate goal in implementing activities, namely based on UUPK. In the dimensions of the impact of the existence of the Palembang City BPSK, the big impact has not been felt, the lack of outreach to the community has caused very few cases to come in, even though its application is increasing from year to year. Keywords: Performance, BPSK, Consumers, Business Actors

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2307006186	T129777	T1297772022	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1297772022

Publisher

Inderalaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2023

Collation

xiv, 89 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

300.285 07

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Jurusan Ilmu Administrasi Publik
Analisa Data di Bidang Ilmu Sosial

Specific Detail Info

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Statement of Responsibility

SEPTA

Other version/related

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