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PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN SURAT KETERANGAN IZIN USAHA MIKRO DI KANTOR CAMAT PENDOPO KABUPATEN EMPAT LAWANG

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This research discusses the implementation of good governance in the service of micro business permit certificates at the Pendopo sub-district office, Empat Lawang district. Based on the principles of good governance according to Sedarmayanti (2013), namely accountability, transparency, participation and supremacy of law. This research is motivated by phenomena related to employee discipline regarding working hours regulations, decreasing employee absenteeism. The research method used is descriptive qualitative research with atlas.ti software. The data sources used are primary data and secondary data. Data collection techniques through interviews, observation and documents. The results of the research show that the implementation of good governance in the service of micro business permit certificates at the Pendopo sub-district office of Empat Lawang Regency is not optimal due to several factors, namely the lack of community participation regarding criticism and suggestions, the decreasing level of employee discipline and limited facilities and infrastructure in providing SKU services. The suggestions given in this research are, preparing SKM for archives related to criticism and suggestions from the public, completing the facilities used to provide SKU services, providing education and training for employees, and implementing punishments/penalties. Keywords: Good governance, Public Services, Micro Business Permit Certificate.

Availability
Inventory Code Barcode Call Number Location Status
2307006377T130822T1308222023Central Library (Referens)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1308222023
Publisher
Inderalaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya.,
Collation
xv, 106 hlm.; Ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
352.307
Content Type
Text
Media Type
unmediated
Carrier Type
-
Edition
-
Subject(s)
Manajemen administrasi negara
Jurusan Ilmu Administrasi Publik
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

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