Skripsi

KUALITAS PELAYANAN PADA PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN KELAS I DI RUMAH SAKIT UMUM PUSAT DR. MOHAMMAD HOESIN KOTA PALEMBANG

---

Penilaian

---

This thesis is entitled "The Quality of Service to Patients of Class I of the Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS Kesehatan) at the Central General Hospital Dr. Mohammad Hoesin, Palembang City". This study aimed to determine the quality of service for the Patients of Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS Kesehatan) at Dr. Mohammad Hoesin, Palembang city. This study used the theory of the quality of service according to Kotler. It has 5 dimensions which are physical evidence, empathy, reliability, responsiveness, and assurance. The research method used was a quantitative method. The types of data used were primary and secondary. The data was collected using a questionnaire method which was distributed to 100 respondents who were the families of the patients of the Class I of the Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS Kesehatan) at Dr. Mohammad Hoesin, Palembang City. The data analysis technique used in this research was descriptive analysis using the interval method with the data analysis formula used according to Sudrajat. The criteria in this study as the categorization of the results of the intervals is used as a benchmark in the results of the research. It is used with the problem of the study which used interval technique. In this study Dr. Mohammad Hoesin Palembang City hospital has provided good service was based on the average calculation of all the dimensions from the results of the recapitulation of quality of service. The quality of service for Class 1 of the Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS Kesehatan) at Dr. Mohammad Hoesin Kota Palembang weighs 412 which means it is in the good service quality category.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2307006039	T129584	T1295842023	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T1295842023

Publisher

Inderalaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2023

Collation

xv, 85 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

-

Classification

353.607

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

-

Subject(s)

Jurusan Ilmu Administrasi Publik
Departemen Kesehatan (Depkes)

Specific Detail Info

-

Statement of Responsibility

SEPTA

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment