Image of ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN KESEHATAN KLINIK DENGAN METODE SERVQUAL (STUDI KASUS : UPT. KLINIK KESEHATAN UNIVERSITAS SRIWIJAYA).

Skripsi

ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN KESEHATAN KLINIK DENGAN METODE SERVQUAL (STUDI KASUS : UPT. KLINIK KESEHATAN UNIVERSITAS SRIWIJAYA).

Penilaian

0,0

dari 5
Penilaian anda saat ini :  

Increasing the number of people in the use of health facilities will force an agency to maximize the services it provides. Poor service quality is one of the obstacles in calculating the level of service user satisfaction. This study was conducted to determine how much the level of student satisfaction with services at UPT. Sriwijaya University Health Clinic and which dimensions have a dominant influence on the level of student satisfaction. This is done so that service improvement can be carried out on a priority basis and maintain other dimensions that have received good assessment from students. The study was conducted by involving 117 Sriwijaya University students as respondents. The type of research used is quantitative research with a survey approach. This study used simple random sampling with the slovin formula as a sample determination. The type used is primary data collected using the questionnaire method through google form. The calculation of student satisfaction level is carried out using the servqual (Service Quality) method. The results of this study show that the total average (mean) level of student satisfaction with services is 3.80 with a student satisfaction index of 87%, which means the level of student satisfaction with the services provided by UPT. Sriwijaya University Health Clinic included in the ktiteria is very satisfied. The result of calculating the gap value per dimension, the dimension of service quality that predominantly affects is the dimension of reliability (reliability).

Availability
Inventory Code Barcode Call Number Location Status
2307006623T130985T1309852023Central Library (Referens)Available
Detail Information
Series Title
-
Call Number
T1309852023
Publisher
Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya.,
Collation
xvi, 70 hlm.; ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
003.07
Content Type
Text
Media Type
unmediated
Carrier Type
-
Edition
-
Subject(s)
Prodi Sistem Informasi
Sistem analisis data
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

File Attachment
Comments
You must be logged in to post a comment