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Image of ANALISIS PENERAPAN BALANCED SCORECARD DALAM LAYANAN BANK RAKYAT INDONESIA KANTOR CABANG A RIVAI PALEMBANG TAHUN 2021

Skripsi

ANALISIS PENERAPAN BALANCED SCORECARD DALAM LAYANAN BANK RAKYAT INDONESIA KANTOR CABANG A RIVAI PALEMBANG TAHUN 2021

Oktaviani, Cantika - Personal Name;

Penilaian

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Penilaian anda saat ini :  

This study discusses the analysis the application of the Balanced Scorecard in the services of Bank Rakyat Indonesia Branch A Rivai Palembang in 2021. This research uses the Perspective of the Balanced Scorecard, namely financial, customer, internal business processes and learning and growth perspectives. This research is motivated by BRI's performance which shows good results in general in the BRI Annual Report in 2021, while this year is a year of recovery for the Indonesian economy after being attacked by the Covid-19 outbreak. The research method used in this study is qualitative which is descriptive. The data sources used are primary and secondary data sources. Data collection techniques used in this study were through observation, interviews and documentation. With already quite good results on every financial perspective, customer perspective, internal business perspective and on learning and growth perspective. Keyword : Analysis, Application, Balance Scorecard, Services


Availability
Inventory Code Barcode Call Number Location Status
2307003065T106960T1069602023Central Library (Referens)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1069602023
Publisher
Indralaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2023
Collation
xii, 72 hlm.; Ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
332.170 7
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Layanan bank
Jurusan Ilmu Administrasi Publik
Specific Detail Info
-
Statement of Responsibility
SRI
Other version/related

No other version available

File Attachment
  • ANALISIS PENERAPAN BALANCED SCORECARD DALAM LAYANAN BANK RAKYAT INDONESIA KANTOR CABANG A RIVAI PALEMBANG TAHUN 2021
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