Skripsi

PENGALAMAN PENGGUNA (USER EXPERIENCE) PADA APLIKASI ELECTRONIC TAX (E-TAX) DI KOTA PALEMBANG

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Penilaian

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Palembang is one of the autonomous regions of Indonesia that already applying the concept of E-Government through the Electronic Tax program (E-Tax) can increase local government income through electronic tax collection. As the online tax system on the E-Tax application grows, on the other side of the user experience is one of the key factors in supporting the success of building an application. Therefore, a review should be given as to whether the application has been appropriate to the user's needs in the self-sufficient and honest tax payment of Palembang. This type of research uses qualitative methods with a string of string phenomena. Researchers conducted deep interviews for eleven people to measure the user experience so that users' opinions on the E-Tax application could be known. The study found that the quality of the E-Tax application in Palembang remains inadequate to meet users' need for independent tax payments. However, E-Tax in use in the Palembang makes it easier for users in the form of a tax accounting to report to the municipal revenue agency. Of their function and usage, the 3 features most often accessed by users on the e-tax application have not completely met the criteria of usability theory in user experience except on memorability variable.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2307001164	T90396	T903962023	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T903962023

Publisher

Indralaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2023

Collation

xiv, 91 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

336.207

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Pajak dan perpajakan
Jurusan Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

SRI

Other version/related

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