Skripsi

EFEKTIVITAS KERJA DALAM MANAJEMEN KOMPLAIN DI BIDANG PENGADUAN PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI SUMATERA SELATAN

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Penilaian

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This study is entitled "work effectiveness (complaint management) in the field of complaints at the investment service and one-stop integrated service in South Sumatra province." . The type of research in this thesis is descriptive research using qualitative research methods. The types of data used are primary and secondary data, while the data collection techniques in this study were conducted through interviews, observation and documentation. This study uses the theory of work effectiveness put forward by pious which consists of 4 dimensions, namely involvement, consistency, adaptability and mission. Based on the research results, it can be seen that work effectiveness in handling complaints is still as usual, there is no special handling or employee development carried out in handling complaints so that problems such as delays in reporting complaints cannot be resolved. Keyword : Work effectiveness, Complaint Management, Complaint

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2307000571	T89049	T890492023	Central Library (REFERENS)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T890492023

Publisher

Indralaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2022

Collation

xi, 102 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

651.307

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Jurusan Ilmu Administrasi Publik
Manajemen Perkantoran
Manajemen Kantor

Specific Detail Info

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Statement of Responsibility

SAMSUL

Other version/related

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