Skripsi

MANAJEMEN KOMPLAIN PELAYANAN PUBLIK PADA PERUSAHAAN UMUM DAERAH (PERUMDA) TIRTA MUSI KOTA PALEMBANG

---

Penilaian

---

Regional Public Company (PERUMDA) Tirta Musi is a company engaged in providing clean water to the community. But in providing services there are still problems that are obtained, one of which is not flowing water to customers and a lot of damage that occurs due to leaking pipes of the Regional General Company (PERUMDA) Tirta Musi Palembang City. This research aims to find out the complaint mechanism and the obstacles faced in handling complaints. This research uses qualitative research methods. The data collection techniques used were observation, interview, and documentation. The results showed that the implementation of complaint management carried out by PERUMDA Tirta Musi Palembang City was still not really in accordance with the mechanism for implementing good complaint services. The community submits their complaints directly to the Cashier Staff of the Regional General Company (PERUMDA) Tirta Musi Palembang City, which the PERUMDA itself still has less good in carrying out visible, accessible, fairness and resources of the perumda in carrying out the complaint resolution process given to customers should fulfill all existing aspects. Therefore, it is necessary to implement a well-structured complaint management, so that customer complaints can be resolved immediately and be able to realize excellent service at the Regional Public Company (PERUMDA) Tirta Musi Palembang City.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2307003827	T93333	T933332023	Central Library (REFERENS)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T933332023

Publisher

Indralaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2023

Collation

xi, 104 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

-

Classification

658.405 07

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Manajemen konflik
Jurusan Ilmu Administrasi Publik

Specific Detail Info

-

Statement of Responsibility

APRIAN

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment