Skripsi

INOVASI PELAYANAN PUBLIK BERBASIS APLIKASI (SIDEMANG) DI KELURAHAN 15 ULU PALEMBANG

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Penilaian

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This research is motivated by the ignorance of the community in the 15 ulu sub-district of Palembang regarding public service innovations based on the sidemang application in the village and there are obstacles when using the sidemang application. This study aims to find out how the sidemang application is implemented and determine the supporting and inhibiting factors of the sidemang application. This type of research uses a qualitative descriptive approach. Data collection techniques used are interviews, observation, and documentation. This study uses e-government service quality proposed by Papadomichelaki & Mentzaz which has 6 dimensions. The results of the research on the implementation of the sidemang application have not been carried out properly, because the people in sub-district 15 Ulu Palembang do not know the sidemang application and how to use the application, especially the elderly in the dimension of ease of use the sidemang application is easy to use, the content dimension and information display has a simple appearance, the dimension of ease of use runs properly and can be accessed by all smartphones. the community support dimension is in accordance with what the community expects to provide whatsapp-based communication features, the dimensions of trust and security in the sidemang application are good by making 5 community data security policies and the support community dimension has gone well by providing filling in the registration form.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2307000796	T88723	T887232023	Central Library (REFERENS)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T887232023

Publisher

Indralaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2023

Collation

xiii, 120 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

352.140 7

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

administrasi lokal
Jurusan Ilmu Administrasi Publik
Provinsi

Specific Detail Info

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Statement of Responsibility

PARHAN

Other version/related

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