Skripsi

ANALISIS KUALITAS PELAYANAN KESEHATAN PASIEN POLI GIGI PADA PESERTA JAMINAN KESEHATAN NASIONAL DI PUSKESMAS INDRALAYA DENGAN METODE INPORTANCE PERFORMANCE ANALYSIS (IPA)

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Penilaian

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The number of participants who visited the National Health Insurance (JKN) at Indralaya Health Centre in the period January - December 2022 was 25,357 people, and specifically at the Dental Clinic was 1,176 for the period January - December 2022. With the high rate of utilisation of health services, of course, it must be supported by the quality of good health facilities, namely through accreditation of health facilities both FKTP and FKRTL / RS. The purpose of the study was to analyse the level of conformity of attributes to the quality of health services for JKN patients. Descriptive research with a quantitative approach. Data analysis with the Importance Performance Analysis (IPA) method. Sample 90 people. Taking with purposive sampling. Data were collected by distributing questionnaires containing statements of expectations and implementation. The results of the research on the level of suitability of all attributes 96.14%. The level of conformity for each attribute is obtained through a comparison between the importance and performance of 28 attribute statements which show that JKN patients who seek treatment at the Indralaya Puskesmas dental clinic have not been able to meet patient expectations because the value of the level of conformity is still below 100%. Based on the 5 dimensions used, physical evidence (97.26%> 97.17%), reliability (97.49%> 97.17%), responsiveness (97.21%> 97.17%) were declared satisfied, and for attention (96.66% < 97.17%), and assurance (96.72% < 97.17%) were declared unsatisfied. It can be concluded that of the 28 attributes, there are.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2307004651	T127875	T1278752023	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1278752023

Publisher

Indralaya : Prodi Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat Universitas Sriwijaya., 2023

Collation

xix, 110 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

362.106 807

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Manajemen Layanan Kesehatan
Prodi Kesehatan Masyarakat

Specific Detail Info

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Statement of Responsibility

PITRIA

Other version/related

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