Skripsi
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH BANK SUMSEL BABEL SYARIAH KANTOR KAS BALAYUDHA PALEMBANG.
This study aims to determine the Quality of Service on Customer Satisfaction of Bank Sumsel Babel Syariah Balayudha Palembang Cash Office. The population in this study were 100 customers of Bank Sumsel Babel Syariah Palembang Balayudha Cash Office. The data collection method used in the study was obtained from a questionnaire. The sampling technique for this study used a purposive sampling technique. Data processing in this study used the SPSS version 16 program. The analysis technique uses the T test, F test, and Multiple Linear Regression Analysis. The results showed that the variable Service Quality consisting of Tangible, Reliability, Responsiveness, Assurance and Emphaty had a significant effect on Customer Satisfaction of Bank Sumsel Babel Syariah Balayudha Cash Office Palembang. The Empathy variable is the most dominant variable in Service Quality on Customer Satisfaction.
Inventory Code | Barcode | Call Number | Location | Status |
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2307005715 | T127874 | T1278742023 | Central Library (Referens) | Available |
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