Skripsi

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH BANK SUMSEL BABEL SYARIAH KANTOR KAS BALAYUDHA PALEMBANG.

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Penilaian

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This study aims to determine the Quality of Service on Customer Satisfaction of Bank Sumsel Babel Syariah Balayudha Palembang Cash Office. The population in this study were 100 customers of Bank Sumsel Babel Syariah Palembang Balayudha Cash Office. The data collection method used in the study was obtained from a questionnaire. The sampling technique for this study used a purposive sampling technique. Data processing in this study used the SPSS version 16 program. The analysis technique uses the T test, F test, and Multiple Linear Regression Analysis. The results showed that the variable Service Quality consisting of Tangible, Reliability, Responsiveness, Assurance and Emphaty had a significant effect on Customer Satisfaction of Bank Sumsel Babel Syariah Balayudha Cash Office Palembang. The Empathy variable is the most dominant variable in Service Quality on Customer Satisfaction.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2307005715	T127874	T1278742023	Central Library (Referens)	Available

Detail Information

Series Title

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Call Number

T1278742023

Publisher

Indralaya : Prodi Manajemen, Fakultas Ekonomi Universitas Sriwijaya., 2023

Collation

xiii, 74 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

658.810 7

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Prodi Manajemen, Manajemen Pemasaran

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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