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KUALITAS PELAYANAN PETUGAS REKAM DATA BERMOTOR UNTUK LAYANAN MASYARAKAT BUKIT DAN GUNUNG (PREDATOR ULUNG) DI DISDUKCAPIL OKU SELATAN PADA MASA PANDEMI COVID-19

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Penilaian

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This research is entitled "Service Quality of Motorized Data Record Officers for Hill and Mountain Community Services (Ultimate Predator) at Disdukcapil OKU Selatan During the Covid-19 Pandemic". The background of this research is that the outbreak of the covid-19 pandemic that began in 2020 in Indonesia has hampered the implementation of the Ultimate Predator innovation program by the South OKU Disdukcapil, even though this innovation aims to provide excellent population administration services to the people of South OKU, especially those who live in the hills and mountains. . To find out the Service Quality of Motorized Data Record Officers for Hill and Mountain Community Services (Ultimate Predator) at the South OKU Disdukcapil During the Covid-19 Pandemic Period in 2021. This study uses a quantitative method. This study uses the theory of Zeithaml et al. which is measured in five dimensions of Service Quality, namely physical evidence, reliability, responsiveness, assurance and empathy. Data collection techniques used are questionnaires, observation, documentation and analyzed by quantitative descriptive analysis using intervals. From the results of the research and discussion, it was concluded that the service quality of the Ultimate Predator at the South OKU Disdukcapil during the COVID-19 pandemic in 2021 on average received a weighted value of 176 or categorized as Good, although not optimal. Of the 35 statements given, there were 5 statements that received a negative response, namely 4 statements categorized as Good Enough and 1 Statement categorized as Bad. The results of the study recommend that the South OKU Disdukcapil should supervise with technology such as CCTV regarding illegal fees that often occur, increase the professionalism of employees in providing services to eliminate maladministration and discriminatory actions from employees to the community. South OKU Disdukcapil can provide complaints both in person and online to assist Disdukcapil in realizing excellent service. Keywords : Service Quality, Disdukcapil South OKU, Ultimate Predator

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2207003880	T79384	T793842022	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T793842022

Publisher

Inderalaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2022

Collation

xiv, 70 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

352.607

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Layanan Lembaga Pemerintahan
Prodi Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

SEPTA

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