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KUALITAS PELAYANAN PEMBUATAN NOMOR POKOK WAJIB PAJAK (NPWP) MELALAUI SISTEM ELEKTRONIK DI KANTOR PELAYANAN PAJAK (KPP) PRATAMA BUKITTINGGI

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Penilaian

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The research objective is to find out how the quality of service for making a Taxpayer Identification Number (NPWP) through an electronic system at the Bukittinggi Primary Tax Service Office (KPP). The research method used is a research method based on public service theory according to Zeithaml et.al (1990, in hardiansyah 3018; 63). Based on data and observations of services for making NPWP through the electronic system at KPP Pratama Bukittinggi, they have provided quite good service in accordance with applicable regulations and procedures, but there are still deficiencies in the service for making NPWP through the electronic system at KPP Pratama Bukittinggi, namely the response of officers who are still slow when contacted by the applicant online either via e-mail or via Whatsapp. Based on the results of the research, the authors recommend that the KPP Pratama Bukittinggi to more intensively socialize the procedures for making NPWP through the electronic system and officers responding to applicant complaints quickly so that the quality of service for making NPWP through the electronic system at KPP Pratama Bukittinggi can run optimally and provide satisfaction to the applicant. . Keywords: Quality of Service, Manufacture, NPWP, Electronics, KPP Pratama

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2207005487	T87694	T876942022	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T876942022

Publisher

Inderalaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik., 2022

Collation

xiii, 90 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

651.307

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Prodi Ilmu Administrasi Publik
layanan perkantoran

Specific Detail Info

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Statement of Responsibility

SEPTA

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