APA Style

Harris, Elaine K.. (2010). Customer Service: A PRACTICAL APPROACH, Fifth Edition (5). New Jersey: Prentice Hall.

Chicago Style

Harris, Elaine K.. Customer Service: A PRACTICAL APPROACH, Fifth Edition. 5 New Jersey: Prentice Hall, 2010. Text.

MLA Style

Harris, Elaine K.. Customer Service: A PRACTICAL APPROACH, Fifth Edition. 5 New Jersey: Prentice Hall, 2010. Text.

Turabian Style

Harris, Elaine K.. Customer Service: A PRACTICAL APPROACH, Fifth Edition. 5 New Jersey: Prentice Hall, 2010. Print.