APA Style
      Shammari, Minwir Al, Klinger Kristin, Snavely Jamie, Neidig Jennifer, Coulson Carole. (2009).
    CUSTOMER KNOWLEDGE MANAGEMENT : People, Processes, and Technology .
    :
  IGI Global.
  
Chicago Style
      Shammari, Minwir Al, Klinger Kristin, Snavely Jamie, Neidig Jennifer, Coulson Carole.
    CUSTOMER KNOWLEDGE MANAGEMENT : People, Processes, and Technology.
    
    :
  IGI Global,
  2009.
  Text.
  
MLA Style
      Shammari, Minwir Al, Klinger Kristin, Snavely Jamie, Neidig Jennifer, Coulson Carole.
    CUSTOMER KNOWLEDGE MANAGEMENT : People, Processes, and Technology.
    
    :
  IGI Global,
  2009.
  Text.
  
Turabian Style
      Shammari, Minwir Al, Klinger Kristin, Snavely Jamie, Neidig Jennifer, Coulson Carole.
    CUSTOMER KNOWLEDGE MANAGEMENT : People, Processes, and Technology.
     
    :
  IGI Global,
  2009.
  Print.