Skripsi

SISTEM PELAYANAN PATROLI JALAN TOL PALEMBANG – INDRALAYA

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Penilaian

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This study discusses "Patrol Services system for the Palembang-Indralaya Toll Road". This study uses a qualitative descriptive research method. This study uses descriptive qualitative research methods with data collection techniques that include observation, in-depth interviews and documentation. The concept used in this research is the concept of Service from Parasuraman et al. The results of this study can be seen that the performance of several Palindra Toll Road works will be taken into consideration, because there are still many obstacles in terms of facilities caused by several indicators in the dimensions, namely, Tangibility, Realiability, Responsiveness, Assurance (Attitude) and Empathy which are still not implemented in accordance with service standards. Keywords: Service, Palembang-Indralaya Toll Road

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2207004033	T79907	T799072022	Central Library (Referens)	Available

Detail Information

Series Title

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Call Number

T799072022

Publisher

Indralaya : Prodi Sosiologi, Fakultas Ilmu Sosial dan Politik., 2022

Collation

xv, 54 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

307.760 7

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Masyarakat perkotaan
Prodi Sosiologi

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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