Image of HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN DI POLIKLINIK GIGI DAN MULUT RUMAH SAKIT MOHAMMAD HOESIN PALEMBANG TAHUN 2008

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HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN DI POLIKLINIK GIGI DAN MULUT RUMAH SAKIT MOHAMMAD HOESIN PALEMBANG TAHUN 2008

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Customer really do have to be satisfied, if not they will leave institution as customer and become rival customer. Thus, an institution must assess customer’s degree of satisfactory to know the attributes of product that can cause customer’s dissatisfactory. This study is aimed to analyze the correlation between health Service and the degree of patient satisfaction in Dental Clinic in Moh. Hoesin Central General Hospital 2008. The variables that are studied are five dimensions of health Services quality as independent variable among them are tangible, reliability, responsiveness, assurance and emphaty, and the degree of patient satisfaction as a dependent variable. This study is analytical descriptive which uses cross sectional approach, where the sampling technique is consecutive sampling. The sample are 100 patient with questionnaire used as quantifying measurement. Sampling was done in August 2008. From five independent variables that were studied a significant correlation was acquired from the dependent variable with p value less than alpha (0.05). There are significant correlation between Service quality and degree of patient satisfaction in Dental Clinic in Moh. Hoesin Central General Hospital 2008.

Availability
Inventory Code Barcode Call Number Location Status
0907000042T90053T900532008Central Library (REFERENCES)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T900532008
Publisher
Inderalaya : Prodi Kedokteran Gigi, Fakultas Kedokteran Universitas Sriwijaya.,
Collation
xv, 56 hlm.; ill.; tab.; 28 cm.
Language
Indonesia
ISBN/ISSN
-
Classification
615.507
Content Type
Text
Media Type
unmediated
Carrier Type
unspecified
Edition
-
Subject(s)
Prodi Kedokteran Gigi
Kesehatan Gigi--Pelayanan kesehatan
Specific Detail Info
-
Statement of Responsibility
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No other version available

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