Text

ANALISIS PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN PESERTA JAMINAN KESEHATAN NASIONAL DI PUSKESMAS PAKJO KOTA PALEMBANG TAHUN 2021

---

Penilaian

---

The indicator of the quality of health services is a measure that is a source of patient satisfaction, but there are still complaints from patients regarding officers who are less friendly in providing services, lack of sympathy from officers for patients, and mismatch of patient expectations for the services provided. Therefore, it is necessary to conduct research to analyze the quality of health services based on six dimensions, namely safety, effectiveness, patient-centered, timely, efficient, and fair to the satisfaction of patients participating in the National Health Insurance. This research is quantitative research with a cross sectional survey design. The sample of this research is JKN participant patients, totaling 100 people. The sampling technique was simple random sampling. The data analysis technique used the ordinal logistic regression method with the stages of descriptive statistical test, data normality test, multicollinearity test, hypothesis testing, Wald test, parameter estimation. The data is then presented in the form of tables and narratives to interpret the data. The results showed that the safety variable (p=0.001), the effective variable (p=0.002), the centered variable (p=0.015), and the timely variable (p=0.035) had a significant effect on patient satisfaction. The efficient variable (p=0,274) and the justice variable (p=0,178) are variables that have no significant effect on patient satisfaction. It can be concluded that there is a significant effect of the dimensions of safety, effectiveness, patient-centered, and timely on the satisfaction of JKN participants. And there is no significant effect of the dimensions of efficiency and fairness on patient satisfaction of JKN participants. The Pakjo Health Center is expected to improve monitoring and evaluation of the implementation of reassessment for patients at risk of falling, apply discipline and give punishment, conducting patient centered care training, perform time management methods on patient waiting time at the registration counter, ensure and evaluate medical devices, drugs, and parking, as well as giving awards to officers who have shown hard work to please patients.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2207001890	T72787	T727872022	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T727872022

Publisher

Inderalaya : Prodi Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat Universitas Sriwijaya., 2022

Collation

xv, 118 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

-

Classification

362.106 807

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Manajemen Layanan Kesehatan
Prodi Kesehatan Masyarakat

Specific Detail Info

-

Statement of Responsibility

SEPTA

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment