Skripsi

KUALITAS PELAYANAN PENGUSULAN JENJANG JABATAN AKADEMIK DOSEN DARI LEKTOR KE LEKTOR KEPALA DI LEMBAGA LAYANAN PENDIDIKAN TINGGI WILAYAH II PALEMBANG

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Penilaian

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This research is motivated by the Quality of Service to carry out the Proposal for Lecturer Academic Position Levels from Lecturer to Head Lector at Regional II Higher Institutions Palembang. In order for the quality of services provided to run well, they must maximize the achievement of the planned Vision and Mission. The purpose of this study is how the Quality of Service for Proposing Lecturer Academic Position Levels from Lector to Head Lector at Regional II Higher Institutions Palembang. The method used in this research is quantitative. The data collection technique in this study was conducted by filling out questionnaires and observations while the data analysis technique used the interval method. To measure the quality of service in the study using Statistical Product and Service Solutions (SPSS) version 26. The discussion is directed to find out the actual facts in measuring service quality. The results of the study show that the service quality of Lecturer Academic Position Levels from Lecturer to Head Lecturer is very satisfactory with a score of 83.88%, it can be seen from the theory of service quality according to Zeilhaml etc. : with five dimensions, namely Tagible, Reliability, Responsiviness, Assurance, Empathy.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2207001852	T72518	T725182022	Central Library (Referens)	Available

Detail Information

Series Title

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Call Number

T725182022

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik., 2022

Collation

xiv, 78 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

352.307

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Manajemen administrasi negara
Prodi Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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