Skripsi

ANALISIS KOMUNIKASI INTERPERSONAL BARISTA DENGAN PELANGGAN DI KEDAI KOPI PULANG PALEMBANG

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Penilaian

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This thesis aims to find out how interpersonal communication between baristas and customers at Kedai Kopi Pulang Palembang is. This study uses qualitative research methods using descriptive methods. Based on the results of the researcher's analysis that has been obtained, it can be concluded that the results of the research found with the interpersonal communication theory of the public relations approach proposed by Joseph A Devito in communication between baristas and customers at Kedai Kopi Pulang Palembang, where there are indicators that determine the success of communication, namely openness, positive attitude , supportive attitude, empathy and equality in communication. The communication carried out at Kedai Kopi Pulang determines the interpersonal closeness between the barista and the customer so as to create a lasting relationship. Good interpersonal communication has important elements based on the considered humanistic perspective, namely, openness, empathy, supportive attitude, positive attitude, equality. These elements are general qualities that are considered. The humanistic approach is an approach that pays attention to humanity.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2207001740	T72095	T720952022	Central Library (Referens)	Available

Detail Information

Series Title

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Call Number

T720952022

Publisher

Indralaya : Prodi Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2022

Collation

ix, 94 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

302.07

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Prodi Ilmu Komunikasi
Interaksi Sosial, Hubungan Antarpersonal

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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