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Image of ANALISIS KOMUNIKASI INTERPERSONAL BARISTA DENGAN PELANGGAN DI KEDAI KOPI PULANG PALEMBANG

Skripsi

ANALISIS KOMUNIKASI INTERPERSONAL BARISTA DENGAN PELANGGAN DI KEDAI KOPI PULANG PALEMBANG

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Penilaian anda saat ini :  

This thesis aims to find out how interpersonal communication between baristas and customers at Kedai Kopi Pulang Palembang is. This study uses qualitative research methods using descriptive methods. Based on the results of the researcher's analysis that has been obtained, it can be concluded that the results of the research found with the interpersonal communication theory of the public relations approach proposed by Joseph A Devito in communication between baristas and customers at Kedai Kopi Pulang Palembang, where there are indicators that determine the success of communication, namely openness, positive attitude , supportive attitude, empathy and equality in communication. The communication carried out at Kedai Kopi Pulang determines the interpersonal closeness between the barista and the customer so as to create a lasting relationship. Good interpersonal communication has important elements based on the considered humanistic perspective, namely, openness, empathy, supportive attitude, positive attitude, equality. These elements are general qualities that are considered. The humanistic approach is an approach that pays attention to humanity.


Availability
Inventory Code Barcode Call Number Location Status
2207001740T72095T720952022Central Library (Referens)Available
Detail Information
Series Title
-
Call Number
T720952022
Publisher
Indralaya : Prodi Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2022
Collation
ix, 94 hlm.; ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
302.07
Content Type
Text
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Prodi Ilmu Komunikasi
Interaksi Sosial, Hubungan Antarpersonal
Specific Detail Info
-
Statement of Responsibility
MURZ
Other version/related

No other version available

File Attachment
  • ANALISIS KOMUNIKASI INTERPERSONAL BARISTA DENGAN PELANGGAN DI KEDAI KOPI PULANG PALEMBANG
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