Skripsi

KUALITAS PELAYANAN PEMBUATAN PASPOR DI KANTOR IMIGRASI KELAS I TPI PALEMBANG

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Penilaian

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This research is entitled "Quality of Passport Making Services at the Class 1 Immigration Office of Palembang City". This study aims to determine the Quality of Passport Making Services at the Class 1 Immigration Office in Palembang City. This study uses the theory of service quality according to Parasuraman, Zeithaml, and Berry with 5 dimensions, namely Tangible, Reliability, Responsiveness, Assurance, and Empathy. The research method used in this research is descriptive quantitative method. The data collection technique used is by distributing questionnaires, observation and documentation. The distribution of the questionnaires was given to 44 respondents who were applicants for making passports at the Class 1 Immigration Office of Palembang City and using incidental sampling techniques. Based on this research, of the 17 statements in the questionnaire for 44 respondents, which have been processed using the Servqual technique, there are 10 statements that have negative scores, and 7 statements that have positive scores, which means the Quality of Passport Making Services at the Immigration Office Class 1 Palembang City, till not meeting people's expectations or still not good.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2207003204	T76469	T764692022	Central Library (Referens)	Available

Detail Information

Series Title

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Call Number

T764692022

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik., 2022

Collation

xiii, 103 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

352.307

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Manajemen administrasi negara
Prodi Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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