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ANALISIS IMPLEMENTASI PELAYANAN KONTAK TIDAK LANGSUNG ERA PANDEMI COVID-19 DI BPJS KESEHATAN KC PALEMBANG

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Penilaian

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Background: Indirect contact implemented to improve Primary Healthcare Facilities' performance and ensure the safety of health consultations during the Covid-19 pandemic. In performance-based capitation payments, contact rates used as payment indicators, but the BPJS Kesehatan Palembang's achievement is less than 150 per mile. Aims: To analyze implementation of indirect contact services during pandemic Covid-19 era in BPJS Kesehatan Palembang. Methods: A descriptive qualitative study was used. Data obtained with in-depth interviews, observation, and document reviews at BPJS Kesehatan Palembang and primary healthcare facilities from 4 February 2022 to 10 March 2022. seven informants selected by consecutive sampling. Results: Communication variables such as clarity and consistency have been performing well, but transmission indicators have not. All indicators in the resource variables, namely staff, information, authority, and facilities, have not been maximized. Then, disposition variables such as implementing attitude indicators, commitment, and participant enthusiasm show increasing contact rate. Finally, the bureaucratic structure variables, namely the SOP, are not yet available, and coordination is already running optimally. Conclusion: Implementing indirect contact services at the BPJS Healthcare Palembang during the pandemic Covid-19 era has not been implemented well due to communication, resource, and bureaucratic barriers. BPJS Healthcare is expected to provide communication facilities or special applications for indirect contact information.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2207003681	T78014	T780142022	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T780142022

Publisher

Inderalaya : Prodi Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat Universitas Sriwijaya., 2022

Collation

xvi, 100 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

362.127

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Pusat Layanan Kesehatan
Prodi Kesehatan Masyarakat

Specific Detail Info

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Statement of Responsibility

SEPTA

Other version/related

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