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PENERAPAN E-CRM PADA CV. HARUM JAYA DENGAN MENGGUNAKAN METODE FRAMEWORK OF DYNAMIC CRM BERBASIS WEBSITE

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Penilaian

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The development of information technology that is growing rapidly as well as the COVID-19 pandemic requires business actors to develop their businesses to compete with other companies. CV. Harum Jaya is a company engaged in printing, billboards and advertising in the city of Palembang. In providing services, CV. Harum Jaya is still giving services in a fairly traditional way, namely in sales transactions and submitting criticism suggestions. It is done by face-to-face or in store transactions. Morevoer, the data collection of customers has not been carried out optimally because of the manual recording. Therefore, the implementation of E-CRM (Electronic Customer Relationship Management) using the Framework of Dynamic CRM is carried out to improve services, support product sales and maintain good relations with customers through the features contained in the E-CRM system such as online transactions, FAQ (Frequently Asked Question) features, email broadcasting, user points and live chat.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2207002531	T75401	T754012022	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T754012022

Publisher

Inderalaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer., 2022

Collation

xix, 76 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

004.678 07

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Website
Prodi Sistem Informasi

Specific Detail Info

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Statement of Responsibility

SEPTA

Other version/related

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