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Image of ANALISIS KEPUASAN PASIEN OBSTETRI TERHADAP PELAYANAN MEDIS DAN PARAMEDIS DI INSTALASI RAWAT INAP KELAS III DEPARTEMEN OBSTETRI DAN GINEKOLOGI RSUP DR. MOHAMMAD HOESIN PALEMBANG

Skripsi

ANALISIS KEPUASAN PASIEN OBSTETRI TERHADAP PELAYANAN MEDIS DAN PARAMEDIS DI INSTALASI RAWAT INAP KELAS III DEPARTEMEN OBSTETRI DAN GINEKOLOGI RSUP DR. MOHAMMAD HOESIN PALEMBANG

Marlapuri E., Chantika Maharani - Personal Name;

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Penilaian anda saat ini :  

Background: The critical value in the product receiving health Services in line with people's understanding of health. Medical and Paramedical required to always be able to provide quality Services, quality, and satisfying the patients. Inpatient care at an indicator of a hospital’s image. One type of inpatient hospitalization is the installation of the third class of Obstetrics Gynecology department. This research needs to be done to know the level of patient satisfaction with the Services provided by medical and paramedical for repairs and improving the quality of health care. Objective: The objective of this study aims to determine the obstetric patient satisfaction with the Services of medical and paramedical Inpatient Class III Department of Obstetrics Gynecology Hospital Dr. Mohammad Hoesin Palembang based on five dimensions of quality that there is tangible, reliability, responsiveness, assurance, and empathy. Methods: This research is a descriptive observational study with a qualitative approach. Data obtained from interviews and observational servqual use guidelines. Results: From the results of a study of 26 patients found that the data rate of patient satisfaction with medical and paramedical Services in Inpatient Obstetrics Class III Department of Obstetrics Gynecology Hospital Dr. Mohammad Hoesin Palembang was 51.52% expressed great satisfaction and was 48.48% expressed satisfaction. This can be seen from several points standards are met by Standard hospital medical Services. Statement of patient satisfaction is directly proportional to the fact the field that describes good quality health Services. Conclusion; Patients in Inpatient Obstetrics Obstetrics Class III stated very satisfied and satisfied with the medical and paramedical Services in the Department of Obstetrics Gynecology Hospital Dr. Mohammad Hoesin Palembang.


Availability
Inventory Code Barcode Call Number Location Status
1407000474T81671T816712014Central Library (REFERENCES)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T816712014
Publisher
Inderalaya : Prodi Pendidikan Dokter, Fakultas Kedokteran Universitas Sriwijaya., 2014
Collation
viii, 56 hlm.; ill.; tab.; 28 cm.
Language
Indonesia
ISBN/ISSN
-
Classification
610.730 7
Content Type
Text
Media Type
unmediated
Carrier Type
unspecified
Edition
-
Subject(s)
Manajemen keperawatan
Prodi Pendidikan Dokter
Specific Detail Info
-
Statement of Responsibility
Furika
Other version/related

No other version available

File Attachment
  • ANALISIS KEPUASAN PASIEN OBSTETRI TERHADAP PELAYANAN MEDIS DAN PARAMEDIS DI INSTALASI RAWAT INAP KELAS III DEPARTEMEN OBSTETRI DAN GINEKOLOGI RSUP DR. MOHAMMAD HOESIN PALEMBANG
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