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KUALITAS PELAYANAN PADA PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN KELAS III DI RUMAH SAKIT UMUM PUSAT DR. MOHAMMAD HOESIN KOTA PALEMBANG

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The research is motivated by the desire of the community for quality health services. The purpose of this study was to determine the quality of service for BPJS Health Class III Patients at RSUP Dr. Mohammad Hoesin Palembang City. The theory used in this study is service quality theory according to Vincent Gaspersz which consists of ten dimensions; timeliness, accuracy, politeness, responsibility, completeness, convenience, variety, personal service, comfort, and supporting attributes. The type of research used is quantitative research with a descriptive approach and data collection techniques with questionnaire distributed to 100 respondents of BPJS Health Patients Class III at RSUP Dr. Mohammad Hoesin Palembang City. The results of this study indicate that the quality of service for BPJS Health Class III Patients at RSUP Dr. Mohammad Hoesin Palembang City is categorized as good service and accordance based on patient needs. In this study, the authors also provide advice to the RSUP Dr. Mohammad Hoesin Palembang City in order to maintain and improve the performance that has been achieved and to always innovate the services.

Availability
Inventory Code Barcode Call Number Location Status
2107005450T72194T721942021Central Library (Referens)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T721942021
Publisher
Indralaya : Jurusan Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik.,
Collation
xv, 67 hlm.: ilus,; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
352.607
Content Type
Text
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Personalia administrasi negara
Layanan Lembaga Pemerintahan
Jurusan Ilmu Administrasi Publik
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

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