Skripsi

KUALITAS PELAYANAN JAMINAN HARI TUA (JHT) DI BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KETENAGAKERJAAN KANTOR CABANG PALEMBANG

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Penilaian

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This study aims to determine how the quality service old age assurance at insurance and social security (BPJS) employment Palembang branch office. The background of this research is delay in disbursement of funds that will be accepted by consumers that resulting in poor service quality. This research use theory service quality of Zeithaml et. al which consists of five dimensions, namely physical evidence (Tangible), reliability (Reliability), responsiveness (Responsiveness), guarantee (Assurance), empathy (Empathy). Research methods used is quantitative research method with data collection technique documentation and questionnaire distribution. From the result of this research draw conclusions that in quality service old age assurance at insurance and social security (BPJS) employment Palembang branch office has been going well, but the timeliness in disbursing funds still slow so it said quite well and can be seen through 5 dimensions. The result of this research recommend BPJS Employment at the Palembang branch office to be able create a complainte service forum, improve the time system for disbursement of funds, provide education an socialization to the public or information about old age assurance (JHT), and improve supervision in the service department.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2107005404	T66455	T664552021	Central Library (Refence)	Available

Detail Information

Series Title

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Call Number

T664552021

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2021

Collation

xiv, 84 hl.: ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

344.022 07

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Jaminan Hari Tua
Prodi Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

TUTI

Other version/related

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