Image of ANALISIS KUALITAS PELAYANAN PADA UNIT LAYANAN TERPADU PERIODE TATANAN NORMAL BARU DI LEMBAGA LAYANAN PENDIDIKAN TINGGI WILAYAH II

Skripsi

ANALISIS KUALITAS PELAYANAN PADA UNIT LAYANAN TERPADU PERIODE TATANAN NORMAL BARU DI LEMBAGA LAYANAN PENDIDIKAN TINGGI WILAYAH II

Penilaian

0,0

dari 5
Penilaian anda saat ini :  

The new normal order is a new habit by changing the world order system. The service system is one of many systems that feel the impact, the service is slow and takes a lot of time, there are also many health protocols that must be imposed and the service hours are short. This research was motivated because there were several complaints from several guests of the Integrated Service Unit for the New Normal Order Period at LLDIKTI Region II which caused the affairs of service users to be delayed. The purpose of this study was to measure the service quality of the Integrated Service Unit which became a one-stop service during the new normal order period at LLDIKTI II. This study uses Zeithaml's theory using 5 SERVQUAL dimensions, namely (Tangibles, Reliability, Responsiveness, Assurance, and Empathy). This study uses a quantitative method which is analyzed by the GAP analysis method. The sample taken as many as 73 guests who have served at LLDIKTI Region II and it can be concluded from the results of this study that the service quality of the Integrated Service Unit for the New Normal Order Period at the Regional II Higher Education Service Institution was categorized as "Good" with an assessment score of 0,29. The discussion is directed at measuring expectations and realities in the Integrated Service Unit for the New Normal Order Period at Regional Higher Education Service Institutions.

Availability
Inventory Code Barcode Call Number Location Status
2107005323T54652T546522021Central Library (Referens)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
352.607
Publisher
Inderalaya : Jurusan Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik.,
Collation
xvi, 82 hlm,: ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
352.607
Content Type
Text
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Layanan Lembaga Pemerintahan
Jurusan Ilmu Administrasi Publik
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

File Attachment
Comments
You must be logged in to post a comment