APA Style

Heil, Gary, Tate,Rick, Parker, Tom. (1995). LEADERSHIP AND THE CUSTOMER REVOLUTION: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality . New York: John Wiley & Sons.

Chicago Style

Heil, Gary, Tate,Rick, Parker, Tom. LEADERSHIP AND THE CUSTOMER REVOLUTION: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality. New York: John Wiley & Sons, 1995. Text.

MLA Style

Heil, Gary, Tate,Rick, Parker, Tom. LEADERSHIP AND THE CUSTOMER REVOLUTION: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality. New York: John Wiley & Sons, 1995. Text.

Turabian Style

Heil, Gary, Tate,Rick, Parker, Tom. LEADERSHIP AND THE CUSTOMER REVOLUTION: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality. New York: John Wiley & Sons, 1995. Print.