APA Style

Schaeffer, H.A.. (1999). FINANCIAL CUSTOMER SERVICE: A Guide to Making Smarter Decisions . New York: John Wiley & Sons.

Chicago Style

Schaeffer, H.A.. FINANCIAL CUSTOMER SERVICE: A Guide to Making Smarter Decisions. New York: John Wiley & Sons, 1999. Text.

MLA Style

Schaeffer, H.A.. FINANCIAL CUSTOMER SERVICE: A Guide to Making Smarter Decisions. New York: John Wiley & Sons, 1999. Text.

Turabian Style

Schaeffer, H.A.. FINANCIAL CUSTOMER SERVICE: A Guide to Making Smarter Decisions. New York: John Wiley & Sons, 1999. Print.