Skripsi

KUALITAS PELAYANAN IZIN USAHA PERDAGANGAN BERBASIS ONLINE DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PALEMBANG

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Penilaian

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This research is motivated by the guidance that public services must provide excellent service in every line of service for every community. Therefore, it is important to measure the quality of service so that it becomes a means of evaluation if there are errors or deficiencies in providing services, or a means to continue to maintain the quality of service quality when it is good, including the service quality of online-based trading business licenses in the planting service. one stop capital and integrated services Palembang City. In this study, the servqual theory was used according to Zeithaml et. al. which analyzes through five dimensions, namely Tangible, Reliability, Response / Responsiveness, Assurance, and Empathy. In this study, quantitative methods are used, namely examining a specific population or sample, sampling techniques are generally carried out randomly, data collection using research instruments, quantitative or statistical data analysis with the aim of testing predetermined hypotheses. This study uses a descriptive approach with the aim of describing how good the service quality of the online-based Trade Business Permit (SIUP) issuance in the Capital Services and One Stop Integrated Services Service of Palembang City. The results of this study indicate that the quality of online-based trading business license services in the investment office and one-stop integrated services in Palembang City is good enough, as evidenced by the gap between expectations and reality = 0.3. The results of this study indicate that the dimensions The tangible is in the assessment of the assessment number 0.25 is in the fairly good category, the reliability dimension is in the assessment of the 0.3 assessment is in the fairly good category, the dimension of responsiveness is in the assessment of the 0.32 assessment is in the good enough category, and the guarantee dimension is in the assessment of 0.3 which is categorized as quite good, and the dimension of empathy is in in the assessment, the rating is 0.27 in the quite good category. Keywords : Services, Trade Business License, Dinas Penanaman Modal dan PelayananTerpadu Satu Pintu

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2107004323	T57117	T571172021	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T571172021

Publisher

Indralaya : Jurusan Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik., 2021

Collation

xix, 122 hlm,: ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

352.607

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Personalia administrasi negara
Jurusan Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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