Skripsi

KUALITAS LAYANAN KESEHATAN WARGA BINAAN PEMASYARAKATAN (WBP) DI LAPAS KELAS III KOTA PAGARALAM

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Penilaian

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This study aims to determine the quality of health services for Correctional Inmates (WBP) in Class III Prisons in Pagaralam City. This research is also supported by Zaithaml's service quality theory through servqual analysis using five dimensions as a measure of how big the level of service quality is and also using a gap or gap to measure the level of perception and expectations of the Class III Correctional Inmates (WBP) Prisoners in Pagaralam City. The method that the author uses in this research is quantitative research by paying attention to scientific calculations on a large enough sample with a limited set of questions. The data that the author uses in this study are primary data obtained directly from the object of research through questionnaires distributed to the research sample. The results of this study obtained a gap value of -0.08 which means the quality of health services in Class III Lapas Pagaralam City is not satisfactory.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2107004274	T59380	T593802021	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T593802021

Publisher

Indralaya : Jurusan Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik., 2021

Collation

xv, 83 hlm,: ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

362.106.807

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Manajemen Layanan Kesehatan
Jurusan Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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