Skripsi

PENILAIAN KUALITAS PELAYANAN KESEHATAN DIRUMAH SAKIT PELABUHAN PALEMBANG DENGAN MENGGUNAKAN METODE FUZZY SERVQUAL

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Penilaian

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Hospitals engaged in health services have undergone changes since the beginning. As people's living standards increase, the awareness of health is higher so that health service providers must pay attention to the quality of their health facilities, both in terms of curing disease and preventing disease to improve quality of life and provide satisfaction for consumers. One of the efforts to anticipate this situation is to assess the quality of health services in hospitals which can be assessed using the fuzzy servqual method and improve service quality, so it is necessary to make continuous efforts to identify weaknesses and shortcomings of health services. The purpose of this study was to measure the level of patient satisfaction with the service provided by the pelabuhan hospital using the fuzzy servqual method to calculate the gap between the services provided and customer expectations. This study uses a questionnaire as a research instrument, and the question variable uses five servqual dimensions, namely Reliability, Responsiveness, Assurance, Tangibles, and Empathy

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2107004083	T62775	T627752021	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T627752021

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Uniersitas Srwijaya., 2021

Collation

viii, 52 hlm,: ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

005.360 7

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Program untuk Komputer Personal
Prodi Sistem Informasi

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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