APA Style
Tjiptono, Fandy. (2011).
Service, Quality & Satisfaction, edisi 3 .
Yogyakarta:
Penerbit ANDI.
Chicago Style
Tjiptono, Fandy.
Service, Quality & Satisfaction, edisi 3.
Yogyakarta:
Penerbit ANDI,
2011.
Text.
MLA Style
Tjiptono, Fandy.
Service, Quality & Satisfaction, edisi 3.
Yogyakarta:
Penerbit ANDI,
2011.
Text.
Turabian Style
Tjiptono, Fandy.
Service, Quality & Satisfaction, edisi 3.
Yogyakarta:
Penerbit ANDI,
2011.
Print.