APA Style
Tjiptono, Fandy. (2007).
Service, Quality & Satisfaction, edisi 2 .
Yogyakarta:
Penerbit ANDI.
Chicago Style
Tjiptono, Fandy.
Service, Quality & Satisfaction, edisi 2.
Yogyakarta:
Penerbit ANDI,
2007.
Text.
MLA Style
Tjiptono, Fandy.
Service, Quality & Satisfaction, edisi 2.
Yogyakarta:
Penerbit ANDI,
2007.
Text.
Turabian Style
Tjiptono, Fandy.
Service, Quality & Satisfaction, edisi 2.
Yogyakarta:
Penerbit ANDI,
2007.
Print.