APA Style
Norman, Richard. (1984).
SERVICE MANAGEMANT : Strategy and Leadership in Service Business, Sesond Edition (2nd).
New York:
John Wiley & Sons.
Chicago Style
Norman, Richard.
SERVICE MANAGEMANT : Strategy and Leadership in Service Business, Sesond Edition.
2nd
New York:
John Wiley & Sons,
1984.
Text.
MLA Style
Norman, Richard.
SERVICE MANAGEMANT : Strategy and Leadership in Service Business, Sesond Edition.
2nd
New York:
John Wiley & Sons,
1984.
Text.
Turabian Style
Norman, Richard.
SERVICE MANAGEMANT : Strategy and Leadership in Service Business, Sesond Edition.
2nd
New York:
John Wiley & Sons,
1984.
Print.