APA Style
Fitzsimmons, James A., Fitzsimmons, Mona J.. (1997).
SERVICE MANAGEMENT : Operations, Strategy, and Information Technology, Second Edition (2nd).
Boston:
McGraw-Hill.
Chicago Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
SERVICE MANAGEMENT : Operations, Strategy, and Information Technology, Second Edition.
2nd
Boston:
McGraw-Hill,
1997.
Text.
MLA Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
SERVICE MANAGEMENT : Operations, Strategy, and Information Technology, Second Edition.
2nd
Boston:
McGraw-Hill,
1997.
Text.
Turabian Style
Fitzsimmons, James A., Fitzsimmons, Mona J..
SERVICE MANAGEMENT : Operations, Strategy, and Information Technology, Second Edition.
2nd
Boston:
McGraw-Hill,
1997.
Print.