APA Style
Tjiptono, Fandy. (2008).
SERVICE management : mewujudkan layanan prima .
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
SERVICE management : mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
Text.
MLA Style
Tjiptono, Fandy.
SERVICE management : mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
Text.
Turabian Style
Tjiptono, Fandy.
SERVICE management : mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
Print.