Skripsi

ANALISIS MUTU PELAYANAN KESEHATAN RAWAT JALAN DARI PERSPEKTIF KEPUASAN PASIEN BERDASARKAN STATUS AKREDITASI PUSKESMAS DI KOTA LUBUKLINGGAU

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Penilaian

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Everyone has the same rights in obtaining access to resources in the health sector and obtaining safe, quality, and affordable health services in accordance with their health conditions. The purpose of this study was to analyze the quality of outpatient health services from the perspective of patient satisfaction based on the accreditation status of the health center in Lubuklinggau City in 2021. This study was an analytical observational study with a cross�sectional design. The sample in this study was 180 respondents with consecutive sampling taken by serial number that came, until the sample was fulfilled for the study. The results of the study obtained that the service quality was not good 50.6%, and the results of the analysis obtained a significant relationship between comfort and service quality (p < 0.05). The results of the logistic regression analysis became the dominant factor for service quality, namely service procedures with Exp (B) = 3,820. Based on the results above, it can be concluded that there is a relationship between comfort and service procedures with service quality, it is recommended to the management at an accredited Puskesmas to further optimize communication skills in services related to health services, with communication being an interaction.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2107003744	T61039	T610392021	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T610392021

Publisher

Inderalaya : Prodi Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat., 2021

Collation

xviii, 108 hlm,: ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

610.280 7

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Prodi Magister Kesehatan Masyarakat
Pengolahan dan analisa data kesehatan
Pelayanan Rawat Jalan

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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