APA Style
Zeithaml, Valerie A., Bitner MAry Jo. (2000).
Services Marketing : Integritas Customer Focus Across the Firm, Second Edition (2nd).
Boston:
McGraw-Hill.
Chicago Style
Zeithaml, Valerie A., Bitner MAry Jo.
Services Marketing : Integritas Customer Focus Across the Firm, Second Edition.
2nd
Boston:
McGraw-Hill,
2000.
Text.
MLA Style
Zeithaml, Valerie A., Bitner MAry Jo.
Services Marketing : Integritas Customer Focus Across the Firm, Second Edition.
2nd
Boston:
McGraw-Hill,
2000.
Text.
Turabian Style
Zeithaml, Valerie A., Bitner MAry Jo.
Services Marketing : Integritas Customer Focus Across the Firm, Second Edition.
2nd
Boston:
McGraw-Hill,
2000.
Print.