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HUBUNGAN DIMENSI KUALITAS PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN PADA MASA PANDEMI COVID-19 DI PUSKESMAS MERDEKA PALEMBANG

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Penilaian

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The visit of patients at Puskesmas Merdeka Palembang during the COVID-19 pandemic decreased from 35,797 visits in 2019 to 13,073 visits in 2020. One of the reasons is people felt worry about contracting COVID-19 when visiting health facilities. Therefore, it is necessary to assess public perceptions regarding the quality of health services so that patients remain confident in getting health services during the COVID-19 pandemic. Assessment of the quality of health services can be seen from patient satisfaction. There are five dimensions of health service quality, namely: tangible, reliability, responsiveness, assurance, and empathy. This study aims to determine the relationship between the dimensions of health service quality and patient satisfaction during the COVID-19 pandemic. This research is an observational analytic study with a cross-sectional design. Samples were taken by consecutive sampling technique in Merdeka Palembang Public Health Center patients who had met the inclusion and exclusion criteria by using a questionnaire. This research was conducted from October-November 2021 at Puskesmas Merdeka in Palembang. The results of the analysis shows that there is a significant relationship between tangible variables (p=0.019), reliability (p=0.002), responsiveness (p=0.001), assurance (p=0.000), and empathy (p=0.000) with patient satisfaction. . Based on the results of multivariate analysis, it is found that responsiveness is the dominant variable on patient satisfaction at Puskesmas Merdeka Palembang during the COVID-19 pandemic. This means that there is a correlation between the dimensions of health quality and patient satisfaction at Puskesmas Merdeka Palembang during the COVID-19 pandemic in 2021.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2107003532	T61609	T616092021	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T616092021

Publisher

Inderalaya : Prodi Pendidikan Dokter, Fakultas Kedokteran Universitas Sriwijaya., 2021

Collation

xviii, 112 hlm. : ilus. ; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

616.920 7

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Penyakit yang Disebabkan Bakteri dan Virus
Prodi Pendidikan Dokter

Specific Detail Info

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Statement of Responsibility

SEPTA

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