Skripsi

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN BENGKEL AUTO 2000 CABANG AHMAD YANI PALEMBANG

---

Penilaian

---

The objectives of this research are 1) knowing the influence of Services quality to customer satisfaction of Auto 2000 workshop branch Ahmad Yani Palembang. 2) Knowing most influence of quality Services and need increasing and maintained to determine the level of customer satisfaction. Result showed that from a sample of 90 customers who were customer of Toyota users especially customer of Auto 2000 workshop Branch Ahmad Yani Palembang, Then from 5 variables tried are tangible, reliability, responsiveness, assurance, and emphaty is known that none of 5 variables that have significant effect on customer satisfaction, However in terms of interest and expectations of customer showed that dimension of realibility and responsiveness are dimension that have the priority of needs to be improved Service of Auto 2000 workshop branch Ahmad Yani Palembang.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
1007001475	T59720	T597202010	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T597202010

Publisher

Inderalaya : Prodi Manajemen, Fakultas Ekonomi Universitas Sriwijaya., 2010

Collation

xx, 128 hlm.: Ilus., tab.; 28 cm

Language

Indonesia

ISBN/ISSN

-

Classification

658.810 7

Content Type

Text

Media Type

unmediated

Carrier Type

unspecified

Edition

-

Subject(s)

Kualitas layanan - Kepuasan konsumen
Manajemen

Specific Detail Info

-

Statement of Responsibility

HALIM

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment