Skripsi

HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PADANG SELASA KECAMATAN ILIR BARAT I KOTA PALEMBANG TAHUN 2021

---

Penilaian

---

Background: Quality health services are the implementation of health services approaching the level of perfection according to the code of ethics and standards that have been set. The level of perfection of the quality of health services is assessed from the level of patient satisfaction. Assessment of patient satisfaction through the dimensions of the quality of health services consisting of reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy), and tangible (physical appearance). The purpose of this study was to determine the relationship between the dimensions of the quality of health services and the satisfaction level of outpatients at the Padang Selasa Public Health Center, Ilir Barat I District, Palembang City. Method: This type of research is an observational analytic study with a cross sectional design. The sample in this study were outpatients at the Padang Selasa Public Health Center who met the inclusion criteria. The sample in this study amounted to 90 people with purposive sampling technique. Results: There was a significant relationship between the dimensions of health service quality reliability (p=0.001), responsiveness (p=0.000), assurance (p=0.000), empathy (p=0.001), and tangible (p=0.000) with the satisfaction level of outpatients in Padang Selasa Public Health Center. Tangible variable was the most dominant factor related to outpatient satisfaction at Padang Selasa Public Health Center. Conclusion: There was a relationship between the dimensions of the quality of health services with outpatient satisfaction at the Padang Selasa Public Health Center, Ilir Barat I District, Palembang City.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2107003130	T61305	T613052021	Central Library (REFERENCES)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T613052021

Publisher

Inderalaya : Prodi Pendidikan Dokter, Fakultas Kedokteran Universitas Sriwijaya., 2021

Collation

xvii, 105 hlm. : ilus. ; 29 cm

Language

Indonesia

ISBN/ISSN

-

Classification

610.696 07

Content Type

Text

Media Type

unmediated

Carrier Type

unspecified

Edition

-

Subject(s)

Prodi Pendidikan Dokter
Hubungan antara Personalia Medis dengan Pasien

Specific Detail Info

-

Statement of Responsibility

Win

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment