Skripsi

RANCANGAN BANGUN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT DALAM MENINGKATKAN KEPUASAN PASIEN TERHADAP KUALITAS LAYANAN PADA KLINIK KECANTIKAN ELSHA BEAUTY HOUSE

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Penilaian

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Elsha Beauty House beauty clinic located in Palembang has 3 years of experience in beauty services. Elsha Beauty House beauty clinic needs to maintain customer loyalty in order to remain and survive in business competition, one way is to maintain customer loyalty through a questionnaire that will be distributed later. The problem faced in this study is the increasing number of beauty care facilities and so that consumer satisfaction must be maintained so that consumer loyalty can be maintained. Objectives to be achieved Increase customer satisfaction and loyalty obtained through the questionnaire and use customer relationship management in building and maintaining relationships with customers. System development methods using waterfall. Keywords: Customer relationship management, Customer loyalty, waterfall

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2107002688	T54314	T543142021	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T543142021

Publisher

Inderalaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2021

Collation

xiii, 58 hlm,: ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

005.360 7

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Prodi Sistem Informasi
Program untuk Komputer Personal, Sistem Informasi

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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