Skripsi

PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH SAKIT KHUSUS MATA PROVINSI SUMATERA SELATAN

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Penilaian

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The purpose of This study aims to determine whether the quality of Service that is provided by a Rumah Sakit Khusus Mata South Sumatera Provincial simultaneously and partially on patient satisfaction Rumah Sakit Khusus Mata South Sumatera Province and to identify variables Which Service Quality dominan t influence on patient satisfaction Rumah Sakit Khusus Mata South Sumatera Provincial. so as to know the influence of Service Quality on Customer Satisfaction. Analysis techniques used in this research is the analysis of multiple regression models. Through the F test can be seen that the independent variables simultaneously, namely reliability and Empathy jointly have significant influence on the dependent variable of consumer satisfaction. Through t test can be seen in partial reliability and Empathy positive and significant impact on patient satisfaction Rumah Sakit Khusus Mata, it can be concluded that the multiple regression analysis reliability and empathy variables significantly influence consumer satisfaction.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
1307002376	T60752	T607522013	Central Library (REFERENCES)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T607522013

Publisher

Inderalaya : Jurusan Manajemen, Fakultas Ekonomi Universitas Sriwijaya., 2013

Collation

xv, 63 hlm.; tab.; 28 cm.

Language

Indonesia

ISBN/ISSN

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Classification

389.607

Content Type

Text

Media Type

unmediated

Carrier Type

unspecified

Edition

-

Subject(s)

Jurusan Manajemen
Standarisasi kualitas

Specific Detail Info

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Statement of Responsibility

Furika

Other version/related

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