Skripsi

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN BUS RAPID TRANSIT (BRT) TRANS MUSI JURUSAN UNSRI INDERALAYA-UNSRI PALEMBANG

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Penilaian

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This Research aims to determine the extent of consumer satisfaction influenced for Service given by Bus of Rapid Transit ( BRT) Trans Musi of Unsri Inderalaya - Unsri Palembang majors, and to know which dimension of most having an effeci on Service quality and require to be improved and also defended to consumer satisfaction. Result of research indicate that from samples as much 100 responders represented consumer of BRT Trans Musi of Unsri Inderalaya-Unsri Palembang Majors, Service quality only have an effect on equal to 26,1% to consumer satisfaction and the rest of equal to 73,9 % influenced by other factor which is not explained in this research. From fifth of independent variables which are tangible, reliability, responsiveness, assurance, and emphaty known that which dominant influenced variable t o consumer satisfaction is emphaty.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
1307001934	T60746	T607462013	Central Library (REFERENCES)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T607462013

Publisher

Inderalaya : Jurusan Manajemen, Fakultas Ekonomi Universitas Sriwijaya., 2013

Collation

xi, 85 hlm.; tab.; 28 cm.

Language

Indonesia

ISBN/ISSN

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Classification

658.401 307

Content Type

Text

Media Type

unmediated

Carrier Type

unspecified

Edition

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Subject(s)

Manajemen Kontrol dan Kualitas
Jurusan Manajemen

Specific Detail Info

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Statement of Responsibility

Furika

Other version/related

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