Skripsi

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN PADA PT. ASKES (PERSERO) CABANG UTAMA PALEMBANG (STUDI KASUS PADA PELANGGAN RSUD BARI PALEMBANG)

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Penilaian

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The purpose of this study is to know the inflaence of Service Quality variahles to Customer Satisfaction as simultaneously and partially at PT. Askes on RSUD Bari Palembang and to identify of Service Ouality variahles which have dominant injluence to Customer Satisfaction at PT. Askes on RSUD Bari Palembang, so we can be know the injluence of Service Quality to Customer Satisfaction at PT. Askes on RSUD Bari Palembang. Technique analysis that used in this study is multiple regression mode! analysis. From F tesi, as simultaneously we can be know that the independent variahles which are Assurance and Empathy have a significant injluence to dependent variable, which is Customer Satisfaction. From t test. we can be know as partially that Assurance, and Empathy variahles have positive and significant injluence to Customer Satisfaction at PT. Askes on RSUD Bari Palembang, so we can get the conclusion, the multiple regression analysis which is Assurance and Empathy variahles have significant injluence to Customer Satisfaction.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
1307001911	T60615	T606152011	Central Library (REFERENCES)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T606152011

Publisher

Inderalaya : Jurusan Manajemen, Fakultas Ekonomi Universitas Sriwijaya., 2011

Collation

xvii, 82 hlm.; tab.; 28 cm.

Language

Indonesia

ISBN/ISSN

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Classification

389.607

Content Type

Text

Media Type

unmediated

Carrier Type

unspecified

Edition

-

Subject(s)

Jurusan Manajemen
Standarisasi kualitas

Specific Detail Info

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Statement of Responsibility

Furika

Other version/related

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